MYNAH users can now view their software licenses, start support tickets, download software and other documents by registering for a user login to My Account at www.mynah.com.

We are pleased to announce the launch of My Account at MYNAH.COM.  User accounts are available to all users of MYNAH products and MYNAH business partners.  My Account at MYNAH.COM allows the user to:

• View MiMiC Software Licenses (sites) and software registration details.
• View and download License certificates and license validation files.
• Start and monitor support tickets with MYNAH's Application Engineering staff.
• Download the latest versions of MiMiC for users current on MiMiC Software Support.
• Download VIMNet Explorer and PLC Explorer Utilities.

MYNAH Software Licenses (Site) on My Account at MYNAH.COM

Every MYNAH Software License (Site)can now be viewed on-line by the registered users of that software license. Information available under My Software Licenses area of My Account on MYNAH.COM include:

• Detailed Site information including base license size and registration information.
• Software license certificate and validation files for viewing and download.
• Software distribution downloads (MiMiC users must be current on MiMiC Software Support).
• List of registered users of this software license.
• List of purchase orders associated with this software license.
• Links to all support tickets associated with this software license.

Software License (Site) example on MYNAH.COM

MYNAH Support Tickets on My Account at MYNAH.COM

MYNAH Support Tickets allow the user to start and manage requests for support on MYNAH products on-line.  My Account on MYNAH.COM supports:

• New User-friendly ticket submission form
• Bidirectional information exchange between the user and the MYNAH application engineer
• Active monitoring of all support tickets for updates by the MYNAH application engineer.
• Email notifications sent any time a ticket is updated by the user or a MYNAH application engineer.
• Support ticket traceability and archiving for future access

Support Ticket example on MYNAH.COM

Getting Started with My Account at MYNAH.COM

MYNAH Technologies webmaster will activate all My Account logins. All existing accounts at www.mynah.com have been deactivated; all users must register for a My Account on mynah.com. Please follow the steps below to register for your My Account at MYNAH.COM:

1. Type in www.mynah.com in your web browser.
2. Locate the login section on the home page and follow the “Create new account” link
3. Read the disclaimer, complete all required information fields, and click the “Create new account” button
4. Account activation is now pending and will be activated by the MYNAH webmaster.  The user will receive an account pending email in their recently registered email (step 3). 
5. Once the account is approved, an email with a link for a one time login will be sent which will redirect them to a webpage to set their password.  After changes have been saved, users may login anytime to their newly created account with their email and password from the login section of the website (step 2).

Congratulations!  You are now ready to use My Account at MYNAH.COM!

Once logged on, locate the My Account section of the website to utilize the new features.  Support tickets may be generated from the “Open Support Ticket” link and monitored from the tabs on the “My Account” page link.  All attached Sites for the user are also listed on the “My Account” page link.  Software Licenses (sites) can viewed under the Software Licenses link.

If you have any questions or suggestions on My Account at MYNAH.COM, please email us at support@mynah.com.