Support

MYNAH Support Services Provided with Purchase

• Access to MYNAH Product Support Specialists from Monday through Friday, 8:00 A.M. - 5:00 P.M. CST
• After-hours support through our voicemail system forwarded to on-call specialists who respond ASAP
• Live remote desktop support via Citrix GoToAssist
• Skype chat and international phone support - Skype us

Advanced Consulting and Support Services Offered

• Advanced consulting work for simulation model development and industrial data communications troubleshooting
• On-site visits

MYNAH Support Documents

MiMiC Software Support Services - This product datasheet highlights the value of purchasing MiMiC software support service after the initial one-year warantee period included with the initial purchase. MiMiC Software Support Service provides access to simulation expertise and support as well as maximum value in receiving major, minor, and maintenance releases.

MYNAH Quality Management Process - This bulletin highlights MYNAH's quality policy, core values, purpose, organization, role in the validated industries, personnel qualification and testing, customer service and support, security policy, source code management, and software product development standards. The bulletin also contains MYNAH's organizational chart and a condensed users' list.

MYNAH Quality Policy

MYNAH Terms & Conditions of Sale

MYNAH Software License Agreement

MYNAH Technologies ISO 9001:2008 Certificate of Registration

MYNAH Virtual IO Module CE Declaration of Conformity

GE Genius PLC IO Interface IOD-5201 CE Declaration of Conformity

AB Remote IO PLC IO Interface IOD-5202 CE Declaration of Conformity

MODICON IO PLC IO Interface IOD-5203 CE Declaration of Conformity

MiMiC License Manual Check-In Request Form

MYNAH Software License Certificate Sample

MYNAH United States HTS / ECCN Codes

To receive Technical Support from MYNAH, please provide your registered user's name, company name, site name, and site ID number, before contacting us at:

MYNAH Technologies
504 Trade Center Boulevard
Chesterfield, MO 63005 USA
+1.636.728.2000
+1.636.728.2001 (Fax)

support@mynah.com

ISO 9001:2008 Certified