Blog
Quality Management and the MYNAH 2010 Customer Survey
By Martin Berutti on 03.12.10

The MYNAH Technologies Quality Management Process is a key element of our success and growth.

Under the leadership of Todd Anstine, our Director of Operations, we developed the MYNAH Quality Management System and began the ISO certification and registration process 5 years ago. We are very pleased to report that we completed an intense re-certification ISO audit in February and MYNAH Technologies is now certified to the ISO9001:2008 standard.

The discipline of the ISO process has allowed us to streamline our operations, simplify our business, and provide better support to our customers. In the area of software design and development it has really paid dividends. While MYNAH has always had very talented software developers, the ISO process has allowed us to develop and use a software design process that has accelerated our time to market and improved our software functionality. The auditor in the February 2010 recertification audit told us that he considered our design and development process “world class”. We would not be where we are today with our Mimic Simulation Software if it wasn’t for the ISO process.

The MYNAH Quality Management System is built upon core values, essential procedures and work processes, measurements, and customer feedback. Customer feedback comes from unsolicited ideas and comments (good and bad) from our partners and our end users and from our annual MYNAH User Survey. This short survey gives us a benchmark for determining how we are meeting our customer needs and requirements. The results of the survey are shared with all MYNAH associates and intensely reviewed by the MYNAH management team. Take the MYNAH 2010 User Survey Now.

Measurements are an essential part of the quality management process. We measure our shipment performance to our standard five day prospectus. We measure support case closure time. We measure software defects per 100,000 lines of code. Our goal with these measurements is to make sure we are meeting our customer’s requirements of timely shipments, excellent technical support, and reliable products.

We annually review our work processes and procedures to make sure that they meet our business requirements and our customers’ needs. In many cases we simplify or even eliminate processes if we can serve our users better or quicker. This process of looking for “continual improvements” helps our team challenge the status quo and break down barriers between MYNAH and our users.

Finally, the quality management process works because of our core values. The MYNAH management team chose the four MYNAH Core Values of Integrity, Attitude, Innovation, and Excellence, in 2002. They describe how we want to behave as an organization and how we want our users to perceive us. Our ISO process and quality management system is driven by our desire to reflect the MYNAH Core Values individually and as an organization.

Our quality management process cannot work unless we hear from you! Please help us improve our support and service to you, by taking our 2010 MYNAH User Survey. If you leave your name and contact information at the end of the survey, you will be entered in a drawing for an Apple IPod Touch 3G. One winner will be picked August 31, 2010.

Other Resources to Review

MYNAH Technologies Quality Management Process
MYNAH Core Values and Company History
MYNAH Technologies ISO 9001:2008 Certificate of Registration

I look forward to your comments, questions, or suggestions.
Hope to hear from you soon.

Mart Berutti, 03/12/10