MYNAH's Simulator Maintenance Services (SMS) Portfolio is a comprehensive set of offerings designed to help you keep your Process Simulation System synchronized with the actual plant control system. Mimic Simulation Software has the lowest life cycle costs of any dynamic simulation solution, and these services are designed to extend the benefits of Mimic throughout the life cycle of the plant. The following available services help you maintain the integrity of your dynamic simulator.
This service provides both Mimic software release upgrades and product technical support via the MYNAH Technologies Application Engineering Team. Software is downloaded and support tickets are opened at MYNAH.com. Technical support is supplemented as necessary with direct contact via the phone and/or a GoToMeeting web session.
This is an annually performed service designed to ensure that the simulator system remains adequately representative of the on-line production system. In this service, MYNAH Application Engineers analyze Mimic and control system databases, conduct software version check, generate an assessment report, review results, and recommend potential enhancements.
With this service, MYNAH maintains a complete set of Mimic and control system database files and other applicable project documentation stored within the MYNAH Technologies private cloud. If for some reason the simulator is impaired or otherwise rendered unusable, MYNAH technical experts utilize the stored files to execute a remote restoration of the simulator.
This bank of engineering support hours is used for on-going simulator maintenance. MYNAH provides a variety of services designed to help preserve the performance of your simulator and implement any desired enhancements. These pre-purchased support hours come at a discounted price. You will be assigned a MYNAH consultant as your primary point of contact to address your system needs.
This bank of training support hours is designated for customized simulator-related training. Topics covered may range from handling various administrative and maintenance tasks for your Process Simulation System to instruction on how to build or modify process models using Mimic Simulation Software. These pre-purchased training support hours come at a discounted price and can also be used for Mimic Training courses.
To receive an estimate for a Simulator Maintenance Services (SMS) Portfolio for your simulator, contact us at firstname.lastname@example.org. Please reference the user name, address, and Mimic Site ID in the email. Mimic Software Support Service is required before adding any supplemental service options to your portfolio.
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