Quality is a guiding principle of business at MYNAH Technologies, LLC. Because our customers rely upon our products to operate their plants and test their process automation systems, we are committed to provide the highest-quality, highest-performance software and process simulation solutions available.
To ensure that we are meeting the needs of the marketplace that we serve, we are committed to comply with our customer requirements. This includes all aspects of running our business from designing and manufacturing products that meet industry accepted standards to shipping products per the agreed upon timeframe.
MYNAH Technologies’ management team communicates the quality policy within the organization on a regular basis throughout the year and periodically reviews the company quality policy to ensure that it is appropriate to the purpose of the organization as dictated by the needs of our customers and marketplace. In addition, management annually reviews the Quality Management System to determine whether process modification is appropriate.
MYNAH Technologies operates in accordance with the following core values, in fulfillment of our business definition.
We reduce the Cost, Risk, and Complexity of Plant Operations.
We do it with Innovative and Flexible Connections for Process Automation and Simulation.
MYNAH Technologies LLC is an ISO 9001:2008 certified business. The quality team consists of the Quality Coordinator, Vice-President Technology, Vice-President Operations, Vice-President Engineering and the President and COO. The Quality Coordinator has audit responsibility to ensure that quality procedures and documentation have been followed and completed for all approved processes. The Vice-President Technology has responsibility for the quality process within the software development group. The Vice-President Operations and the President and COO have responsibility for the quality process within the sales and operations group. The Vice-President Engineering has the responsibility for the quality process within the Engineering group.
In addition, all MYNAH personnel are trained in the quality procedures they are required to perform by the Vice-President Operations and the Quality Coordinator.
All customer service requests received via phone or email are logged into the Website ticket system. A unique call tracking ID number is assigned to each ticket. The Application Engineering Team handles support tickets. Technical issues that cannot be resolved within one working day by the Application Engineers are escalated to the Vice-President Technology. The Vice-President Technology directs resolution of all product problems and software defect fixes.
To follow are the customer service standards for MYNAH Technologies LLC:
Access to MYNAH Technologies LLC office in Chesterfield, Missouri, is restricted to MYNAH employees only outside of the hours of 7:30 AM to 6:00 PM CST during the work week. Entryways to the office space are key locked and distribution of the key is restricted.
Sensitive electronic documentation is stored in a private cloud hosted internally at MYNAH Technologies, LLC and backed up nightly to a secure third party server. Other electronic documentation is stored in a public cloud hosted and backed up by Google.
The MYNAH website, www.mynah.com, is hosted by Pantheon. Access to site documents and updates on www.mynah.com are password protected. In addition, Pantheon provides a SSL certificate and security services as part of the monthly hosting service for the website.
All source code is managed using Subversion. The Subversion system maintains audit trails. Revision history, incorporating detailed description of all changes, is included in each source module. All source code is backed up on a daily basis and the back-up media is stored off site. All servers are kept in a locked room with access restricted to network management personnel only.
Escrow source code beneficiary agreements are available as an optional Mimic Software Support service. MYNAH Technologies LLC source code escrow is managed by a professional software escrow service company.Software Product Development
The MYNAH Technologies Product Development Methodology is documented in product realization section 7 3.
The Vice-President Technology and the President and COO complete a product release plan on a quarterly basis. Product releases are planned based upon customer and sales force requests and marketing direction and planning. Major software releases include new software functionality and are distributed for general use. Maintenance releases include bug fixes and customer specific features and are initially released only to designated users. Major releases incorporate all bug fixes and customer specific features.
Programming standards and development guidelines are set by the Vice-President Technology and defined in the MYNAH Technologies LLC Programming Standards and Guidelines Document. This includes standards for source code documentation, acceptable technology, and system management.
MYNAH Technologies LLC software products are developed with MFC (Microsoft Foundation Classes) and FCL (Framework Class Library), and DevExpress (application development tools).
All products and product releases are defined with a product direction statement, detailed design document, and use case descriptions. These documents are used with the Programming Standards and Guidelines to develop new products.
The product is developed under the direction of a Mimic Product Manager. The control documents used during programming are the Detailed Design and Data Model and the Programming Standards and Guidelines. The Vice-President Technology has the responsibility to review and audit samples of all source code developed. All products are tested, by the Software Development Engineer, for completeness and functionality in support of the detailed design document. The Vice-President Technology reviews all testing, performed by the Software Development Engineer.
Functional tests are performed per the product use case requirements by an Application Engineer. The Vice-President Technology reviews all testing, performed by the Application Engineer.
Upon completion of the functional test, all products are available for beta release. Beta release is a controlled release of the product to a select group of users who have agreed to test the product under specific conditions. The Mimic Product Manager supports beta release users. During the Beta testing period, final product documentation is completed by the Mimic Product Manager with support from the Marketing Associate.
The MYNAH Technologies Custom Projects Process Execution Methodology is documented in support of the design and development standards - sections 7.3.2-7.3.7.
The controlled forms that are used during project execution are referenced with respect to their project record names and folder locations in each Custom Project’s Document Checklist. The Document Checklist is a reference guide that indicates to project team members and auditors what controlled forms were employed in a project, and it also gives a general indication of the progress of a project based on the document rows that have been completed at any given point in time.
A Project Plan is defined and reviewed with the customer during the Planning Phase of the custom project. The project plan includes detailed project execution information for the custom project, design information for the implementation approach of the project, and personnel/contact information for the MYNAH, partner, and customer project team.
Definition tasks utilize MYNAH expertise in a front-end engineering design to assist in defining a system that best suits the desired functionality as defined by Customer.
Development tasks include the effort to design and build the system excluding integration tasks. Preliminary development considerations are obtained from the Customer on the training system objectives through the design considerations document. MYNAH reviews this document and creates a project plan which includes project scope, constraints, assumptions, new methods, uncertainties, and team contacts. MYNAH assigns key responsibilities to each individual based on a standard project schedule.
Training development includes the design and configuration of instructor screens, instructor controls, and training scenarios to meet training requirements as defined by Customer.
VDS development is the process of architecting the hardware and software required to support the plant model and the offline control system. This includes the physical infrastructure comprised of a server pc, network, and thin clients as well as the virtual infrastructure comprised of virtual machines and virtual networks. The system will be designed and built using the inputs provided by Customer.
Although process model development is decoupled from control system development to minimize impact on the simulation schedule, integration tasks cannot be completed without a copy of the production control system.
Integration tasks are those required to establish a connection between the plant model and the offline control system. The offline control system refers to the production system modified to work in an offline environment.
MYNAH uses the P&IDs and offline control system along with the instrument index or the I/O list to lay out and configure the I/O model. The I/O model is Mimic’s interface between the plant model and the offline control system. It can be visualized as being Mimic’s model of the control system’s communications wiring or wireless networking as well as field instrumentation and devices.
Integration can be completed on the virtual dynamic simulator system hardware and software, or on Customer’s/control system integrator’s hardware and software if the required Mimic licensing is available.
Integration can start as early as the offline control system is provided. Note that integration tasks will not be able to be completed until the provided copy of the production control system is approved as final.
For more information about MYNAH Technologies LLC Quality Management Process please contact us at:
MYNAH Technologies, LLC
390 South Woods Mill Road, Suite 100
Chesterfield, Missouri 63017 USA
ISO 9001:2008 Certified
MYNAH Technologies LLC
390 South Woods Mill Road, Suite 100
Chesterfield, MO 63017 USA
© MYNAH Technologies 2012 - 2018. All rights reserved.
Designs are marks of MYNAH Technologies, Emerson Process Management, DeltaV, and the DeltaV design are marks of one of the Emerson Process Management of companies. All other marks are property of their respective owners. The contents of this publication are presented for informational purposes only, and while every effort has been made to ensure their accuracy, they are not to be construed as warrantees or guarantees, expressed or implied, regarding the products or services described herein or their use or applicability. All sales are governed by our terms and conditions, which are available on request. We reserve the right to modify or improve the design or specification of such products at any time without notice.
While this information is presented in good faith and believed to be accurate, Mynah Technologies does not guarantee satisfactory results from reliance upon such information. Nothing contained herein is to be construed as a warranty or guarantee, express or implied, regarding the performance, merchantability, fitness or any other matter with respect to the products, nor as a recommendation to use any product or process in conflict with any patent. Mynah Technologies reserves the right, without notice, to alter or improve the designs or specifications of the products described herein.